Technology & Operations team at the bank wanted to drive a “Digital Inside” agenda to strengthen the bank’s ambition to establish true digital transformation inside out. To start off they wanted to encourage adoption of Teams with the
staff members and make their internal surveys automated & intuitive.
Survy BOT Enables:
Digitization of the organization
Intelligent Survey Automation
Faster surveys: from weeks to mins
Delivers first 1:1 survey bot on Microsoft O365 in order to improve user experience
The survey creation process can be automated - in terms of questions and response type, making the process more time efficient.
The BOT provides an engaging UI/UX for users in the form of adaptive cards and quick survey result trends.
REAL TIME INSIGHTS
The solution allows users to track trends in survey responses, giving users visibility on what they need to action on.
LEADING BANK IN THE UAE
Survey Creation & Distribution: Existing solution within the organization for monthly surveys was a cumbersome 1-2 week process from survey creation to distribution to insight generation.
Survey Result Analysis: The insights on each survey was manually tracked and generated- leading to increased chances of inaccuracies in the results of the survey.
User Experience: Lack of an engaging UI/UX further reduced the probability of the survey being filled out by the team.
Survy BOT delivers a faster & intuitive survey experience.
BOT enables users to create and complete a survey within less than a minute.
It generates accurate insights and trend charts on a real-time basis.
Touch UX ensures a higher participation from the team, the BOT sends reminders to the participants periodically to drive onboarding them onto the platform.